At Truewin Casino, we take your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, use the Truewin Casino App, register an account, or play Truewin Games.
We are committed to transparency and to providing a safe, secure gaming environment for players across the United Arab Emirates. Please read this policy carefully. By using Casino Truewin, you agree to the practices described here.
Last updated: March 2026
Information We Collect
When you interact with Truewin Casino, we may collect the following types of information:
Personal Information
- Name, date of birth, email address, phone number, and residential address
- Government-issued ID details (for identity verification and KYC purposes)
- Payment information (such as bank card details or e-wallet information)
Usage and Technical Information
- IP address, device type, browser version, and operating system
- Login times, pages visited, and games played
- Betting activity and transaction history
Cookies and Tracking Technologies
We use cookies and similar technologies to improve your experience, remember your preferences, and provide personalized content and promotions.
How We Use Your Information
We use the information we collect for the following main purposes:
- To create and manage your account at Truewin Casino
- To process deposits, withdrawals, and other transactions in AED
- To provide you with access to Truewin Games, live casino, and sports betting
- To verify your identity and comply with legal and regulatory requirements
- To send important account notifications and customer support messages
- To improve our services, prevent fraud, and ensure fair play
- To offer personalized bonuses and promotions (only with your consent where required)
We do not sell your personal data to third parties.
Sharing Your Information
We may share your information only in limited situations:
- With trusted service providers who help us operate the platform (payment processors, hosting services, identity verification partners)
- When required by law, court order, or regulatory authorities in the UAE or elsewhere
- To protect the rights, property, or safety of Truewin Casino, our players, or the public
All third parties are required to maintain the confidentiality and security of your data.
Data Security
Truewin Casino uses industry-standard security measures, including SSL encryption, firewalls, and secure servers, to protect your personal and financial information.
While we strive to use commercially acceptable means to protect your data, no method of transmission over the internet or electronic storage is 100% secure. We encourage you to use strong passwords and enable two-factor authentication where available.
Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate data
- Ask for deletion of your data (subject to legal and regulatory obligations)
- Withdraw consent for certain processing activities
- Object to certain types of data processing
To exercise these rights, please contact our support team via live chat or email.
Data Retention
We keep your personal information only as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. After this period, we securely delete or anonymize your data.
Cookies Policy
Our website and app use cookies to enhance your experience. You can manage your cookie preferences through your browser settings. Note that disabling certain cookies may affect how the site functions.
Children’s Privacy
Truewin Casino is intended for individuals aged 21 and over. We do not knowingly collect or process data from anyone under this age. If we discover that we have collected information from a minor, we will delete it immediately.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date. We encourage you to review this policy periodically.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us through:
- Live chat support (available 24/7)
- Email: support@truewincasino.com (replace with actual if known)
We aim to respond to all inquiries as quickly as possible.